FAQs - Roberts

Frequently Asked Questions

Get answers to all your product and shipping queries. You can contact us at customercare@sugartown.com for any further assistance.

Shipping & Delivery

Do you have international certificated for Manufacturing?

All our production lines operate under ISO 22000 with documented Good Manufacturing Practices.

Do Roberts have halal certification?

Do Roberts offer a customized labels for their products?

Do you offer sugar-free products?

How do I become a distributor?

Do Roberts use palm oil?

Billing & Payment

What payment methods do you accept?

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When will I receive my order?

Where can I track my order status?

Do you ship internationally?

What do I do if I need to change the shipping address after ordering?

What do I do if my order arrives late or damaged?

Allergy

Are your cakes nut-free?

Are your cakes gluten-free?

How should I store and care for my cake?